Office of Consumer Advocate (Utilities)
About the Iowa Office of Consumer Advocate
The mission of the Office of Consumer Advocate (OCA) is “To represent Iowa consumers and the public interest in all forums with the goal of maintaining safe, reliable, reasonably-priced, and nondiscriminatory utility services for all consumers in all market settings while informing and educating the public on utility related issues.”
This is accomplished by taking an active role in proceedings before the Iowa Utilities Board.
OCA reviews and investigates all aspects of regulated services provided to Iowa customers by gas and electric utilities to assure these services are reliable, adequate, and provided on just and reasonable terms.
While rates for telecommunications services are not regulated, OCA represents consumers in rulemakings, complaints, intercarrier disputes, and policy investigations with the goal of protecting consumers and advancing competition in Iowa’s telecommunications markets.
We recognize our responsibilities to consumers, and commit to serving with excellence. Our actions will comply with the statutory provisions of the State of Iowa, and our duties under those statutes will be carried out in a fiscally responsible manner. Thank you for this opportunity to serve you.
The OCA and Iowa Utilities Board share the same Electronic Filing System (EFS) which can be accessed through the Iowa Utilities Board's Electronic Filing System website.
Utilities-Related Consumer Complaints
If you are unable to resolve issues with your utility service provider, you can file a complaint about a utility company through the Iowa Utilities Board.
Consumer Advisory Panel
The Consumer Advisory Panel was created by the legislature in 1983. The panel consists of nine members who represent diverse interests from across Iowa. Five members are appointed by the Attorney General and four members are appointed by the Governor. The Consumer Advisory Panel meets at the request of the Consumer Advocate for consultation regarding public utility issues.
About Consumer Advocate Mark Schuling