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February 15, 2017

Used Auto Sales Complaints Top 2016 Consumer Complaint List

Top three complaints for 2016: Used auto sales, home improvements and home mortgages

DES MOINES – For the second year in a row, used auto sales topped the list of complaints consumers filed with the Consumer Protection Division in 2016, followed by home improvements and home mortgage complaints.

The list of top three complaints consumers filed last year is unchanged from a year earlier.

Out of approximately 2,800 written complaints filed in 2016, 207 related to used vehicle sales practices, which include credit issues. Home improvement complaints rank second at 172 complaints, and home mortgage complaints are third on the list at 149 complaints.

“Our office receives a steady stream of complaints about used vehicle sales, the majority of which are related to credit issues,” Attorney General Tom Miller said. “Buyers who take a little time to learn more about their rights before they sign a contract and take time to research the vehicle they want to buy are often a step ahead of the most common problems.”

2016 Top Ten Consumer Protection Division Complaints

Category Complaints
1. Used vehicle sales practices 207
2. Home improvements 172
3. Home mortgages 149
4. Internet service providers and bundles 135
5. Cell phones 104
6. Magazine and newspaper subscriptions 93
7. Debt collections 92
8. Auto repairs 69
9. New vehicle sales and leases 64
10. Satellite TV service 63
Total written consumer complaints: 2,836


Consumers with questions or complaints can contact the Consumer Protection Division through the Attorney General’s website, by email or by phone:

Phone: 515-281-5926 (outside the Des Moines area, call toll-free: 888-777-4590)


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