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February 6, 2012

Iowa Part of Multistate Settlement with Debt Collector NCO Financial Systems

(DES MOINES, Iowa)  Debt collector NCO Financial Systems, Inc. (NCOF) has agreed to change certain collections practices as part of a settlement announced today by Attorney General Attorney General Tom Miller and 18 other states.  The settlement resolves concerns about NCOF’s debt collection practices.

In 2008, a multistate working group, led by the Ohio Attorney General, began investigating allegations of misleading and deceptive debt collection practices by NCOF.  NCOF, a subsidiary of NCO Group, Inc. (NCO), is headquartered in Horsham, Pennsylvania, and provides debt collection services on behalf of other companies.

In the settlement, NCOF agrees to:

  • Comply with the federal Fair Debt Collection Practices Act, the federal Fair Credit Reporting Act, and all applicable state laws.
  • For debts reported to the credit reporting agencies, notify the credit reporting agencies within 30 calendar days of (1) any verbal or written consumer dispute or (2) receiving the results of an investigation into the accuracy or completeness of previously reported information.
  • Provide notice to consumers about their debt collection rights under federal and state law.
  • Monitor compliance, including training and monitoring its representatives and independent contractors, creating written policies and procedures for handling consumer complaints, and submitting compliance reports to the states every 6 months for 18 months.

Additionally, consumer restitution will be available for three years following the effective date of the agreements. NCOF will set aside $950,000, or $50,000 for each of the 19 participating states, for consumers who have valid claims that meet one of the following criteria:

  • Consumer paid NCOF a third party debt that the consumer did not owe;
  • Consumer overpaid interest on a third party debt that was not supported by the underlying agreement between the debtor and the original holder of the debt or as otherwise permitted by law; or
  • Consumer paid more on a third party debt than the amount NCOF agreed to settle the account. 

Iowa consumers who believe they have a valid claim should contact the Consumer Protection Division at 515-281-5926 or, outside of the Des Moines metro area, toll-free at 1-888-777-4590.  The website is  Valid claims will be submitted to NCOF and NCOF will provide payments to eligible consumers.

NCOF also has agreed to pay $26,562.50 for Iowa’s consumer protection enforcement efforts.

Joining Iowa in the multistate working group were the following states: Alaska, Arkansas, Idaho, Illinois, Kentucky, Louisiana, Michigan, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Rhode Island, South Carolina, Vermont, and Wisconsin.

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