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November 20, 2015

Door-to-Door Satellite TV Seller to Honor Cancellations, Pay $5,000, and Follow Door-to-Door Sales Laws

Consumer Protection Division alleges that Clear Satellite LLC failed to provide adequate three-day right to cancel notice

(DES MOINES, Iowa) A Utah-based door-to-door satellite TV seller will allow Iowans who ordered DIRECTV satellite service this year through its sales staff to cancel if they request it, pay the state $5,000, and agrees to follow the state’s door-to-door sales laws, through an agreement this week with Attorney General Tom Miller.

The agreement, called an assurance of voluntary compliance, alleges that Clear Satellite LLC, of Orem, Utah, violated the Iowa Door-to-Door Sales Act by failing to provide customers with a proper three-day notice of a consumer’s right to cancel. The company denies the allegations.

Clear Satellite agrees to cancel any 2015 contract in Iowa without penalizing the consumer and will notify more than 20 customers who were previously denied a request to cancel. The company agrees to follow the Iowa Door to Door Sales Act and not make deceptive representations to consumers. The $5,000 payment goes to Iowa’s consumer education and litigation fund.

“Clear Satellite cooperated in this case and agrees that any Iowan who ordered its service this year and wishes to cancel it may do so,” Attorney General Tom Miller said. “Iowa’s door-to-door sales laws protect Iowa consumers, and we expect all sellers to fully comply with the law.”

Iowa Door-to-Door Sales Act
The Iowa Door-to-Door Sales Act applies if a sale is for more than $25, if the sale is made at a location other than the seller's place of business, and if the goods or services will be used for personal, family or household purposes. Under the Act, Iowa consumers must be given written and oral notice that they have three business days to cancel a purchase, and they must be told the procedure for cancellation.

Iowans with complaints about door-to-door sales practices or any consumer complaint should contact the Consumer Protection Division at 515-281-5926, or outside of the Des Moines area at 1-888-777-4590.  Consumers can obtain more information or file an online complaint at: www.IowaAttorneyGeneral.gov.  Consumers can also e-mail the Consumer Protection Division directly at consumer@ag.iowa.gov.

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