Miller announces updated policies for protection of employees, public during coronavirus emergency

Walk-ins at office will be restricted until further notice

DES MOINES — The Iowa Attorney General’s Office will remain open but will not accept walk-in appointments or other face-to-face meetings until further notice, for the protection of employees and the public.

“Our primary concern during the COVID-19 emergency is protecting the health of our staff and their families while continuing to serve the public in a professional and efficient manner," Attorney General Tom Miller said.

For general inquiries, the public is encouraged to call 515-281-5164 or email webteam@ag.iowa.gov. The office’s hours will remain 8 a.m. to 4:30 p.m., but the office will be minimally staffed as most employees will conduct non-essential functions from home.

For more specific inquiries:

Consumer Protection Division

Consumer complaints can be filed multiple ways. Staffers are also available to answer questions about the complaint process by phone or email. For more information on filing complaints, go here.

To file a complaint online: https://www.iowaattorneygeneral.gov/for-consumers/file-a-consumer-complaint

Email: consumer@ag.iowa.gov

Phone: 515-281-5926 (Des Moines metro area)

Toll-free: 888-777-4590 (outside of Des Moines metro area, Iowa only)

Fax: 515-281-6771

By mail: Print off a complaint form here and mail to:

Office of the Attorney General of Iowa
Consumer Protection Division
Hoover State Office Building
1305 E. Walnut Street
Des Moines, Iowa 50319-0106