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March 16, 2020

Miller announces updated policies for protection of employees, public during coronavirus emergency  

Walk-ins at office will be restricted until further notice  

DES MOINES — The Iowa Attorney General’s Office will remain open but will not accept walk-in appointments or other face-to-face meetings until further notice, for the protection of employees and the public. 

“Our primary concern during the COVID-19 emergency is protecting the health of our staff and their families while continuing to serve the public in a professional and efficient manner," Attorney General Tom Miller said. 

For general inquiries, the public is encouraged to call 515-281-5164 or email webteam@ag.iowa.gov. The office’s hours will remain 8 a.m. to 4:30 p.m., but the office will be minimally staffed as most employees will conduct non-essential functions from home.  

For more specific inquiries: 

Consumer Protection Division 

Consumer complaints can be filed multiple ways. Staffers are also available to answer questions about the complaint process by phone or email.  For more information on filing complaints, go here.  

To file a complaint online: https://www.iowaattorneygeneral.gov/for-consumers/file-a-consumer-complaint 

Email: consumer@ag.iowa.gov                                                                                                                     

Phone: 515-281-5926 (Des Moines metro area) 

Toll-free: 888-777-4590 (outside of Des Moines metro area, Iowa only) 

Fax: 515-281-6771 

By mail: Print off a complaint form here and mail to: 

       Office of the Attorney General of Iowa 
       Consumer Protection Division 
       Hoover State Office Building 
       1305 E. Walnut Street 
       Des Moines, Iowa 50319-0106 

Crime Victim Assistance Division 

Phone:  515-281-5044 
Toll-free: 800-373-5044 

24-hour Iowa Crime Victims Helpline: 1-800-770-1650 or  text "IOWAHELP" to 20121 

 

Office of the Consumer Advocate (for concerns about regulated utilities):  

Phone: 515-725-7200  

Email: IowaOCA@oca.iowa.gov 

See the website for further information on the Office of the Consumer Advocate. 

 

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