Civil Rights Complaint Process
All clients, customers, program participants, or consumers of CVAD or of CVAD’s subrecipients have the right to participate in programs and activities operated by CVAD or its subrecipients regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age or disability.
Anyone who thinks he or she has been discriminated against by an employee of CVAD or a subrecipient of CVAD in the delivery of services on the basis of race, color national origin or thinks he or she has been retaliated against by a CVAD employee or CVAD subrecipient, may file a written complaint alleging such discrimination by completing the Discrimination Complaint form.
The completed form must be mailed to:
Office of the Attorney General of Iowa
Crime Victim Assistance Division
Lucas State Office Building
321 East 12th Street
Des Moines, IA 50319
Any CVAD employee that receives a discrimination complaint from an employee, client, customer, program participant or consumer of CVAD or of a CVAD subrecipient, must forward the completed complaint form to the CVAD Director. Upon receipt of a complaint involving DOJ funds, the CVAD Director will notify the Department of Justice Office for Civil Rights (OCR) in writing that a complaint has been filed.
The CVAD Director shall promptly provide the complainant with a written notice acknowledging receipt of the complaint, the date their complaint was referred and the agency to which their complaint was referred.
Complainants will also be informed that they may file complaints directly with:
U.S. Department of Justice
Office of Justice Programs
Office for Civil Rights (OCR)
8107th Street NW
Washington, DC 20531