Chapter 24 Civil Rights/Complaint Process
This chapter contains information regarding how someone may file a complaint with the Crime Victim Assistance Division (CVAD), the types of complaints appropriate to report to CVAD and the process for which CVAD will handle a complaint.
A complaint may involve:
- Violation of Service Standards
- Civil Rights violations
- Violations of contract terms, or certified assurances
The Office for Civil Rights also requires grantees to submit EEOP certification forms to the Office for Civil Rights. Grantees might also be required to create and submit a utilization report. For more information on EEOP requirements specific to your organization and to access the reporting tool, go to the Civil Rights EEOP website.