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Office of Consumer Advocate (Utilities)

About the Iowa Office of Consumer Advocate

The mission of the Office of Consumer Advocate (OCA) is “To represent Iowa consumers and the public interest in all forums with the goal of maintaining safe, reliable, reasonably-priced, and nondiscriminatory utility services for all consumers in all market settings while informing and educating the public on utility related issues.”

This is accomplished by taking an active role in proceedings before the Iowa Utilities Commission.

OCA reviews and investigates all aspects of regulated services provided to Iowa customers by gas and electric utilities to assure these services are reliable, adequate, and provided on just and reasonable terms.

While rates for telecommunications services are not regulated, OCA represents consumers in rulemakings, complaints, intercarrier disputes, and policy investigations with the goal of protecting consumers and advancing competition in Iowa’s telecommunications markets.

We recognize our responsibilities to consumers, and commit to serving with excellence. Our actions will comply with the statutory provisions of the State of Iowa, and our duties under those statutes will be carried out in a fiscally responsible manner. Thank you for this opportunity to serve you.

Current Proceedings

The OCA and Iowa Utilities Commission share the same Electronic Filing System (EFS) which can be accessed through the Iowa Utilities Commission's Electronic Filing System website.

Utilities-Related Consumer Complaints

If you are unable to resolve issues with your utility service provider, you can file a complaint about a utility company through the Iowa Utilities Commission.

Contacts

To reach the OCA, call 515-725-7200 or email IowaOCA@oca.iowa.gov

About Consumer Advocate L anny Zieman