Online Bank/Credit Card/Mortgage Complaint Form
Consumer Protection Division
Before You Begin Your Complaint
Use this specialized form for complaints involving a bank, credit union, credit card company, mortgage lender or mortgage servicer. Reviewing the instructions and gathering relevant records before you begin can help our office evaluate your complaint.
Prepare Your Information
Please complete each applicable question and provide enough information for the Consumer Protection Division to understand the issue.
- Answer CompletelyAnswer all applicable questions fully and accurately. Include important dates, names, account information and a clear description of what occurred.
- Include Supporting RecordsAttach copies of relevant contracts, workout agreements, statements, correspondence, proof of payment and other documents. Keep original documents for your records.
- Review Before SubmittingCheck your entries and attachments before continuing through the form. Contact information for the Consumer Protection Division appears below the form.
Document reminder: Submit copies rather than original documents. If you must provide additional material separately, clearly identify the complaint and complainant associated with those records.
Important open-records notice: Complaint records generally are public records under Iowa law. Please review the complete notice below the form before submitting your complaint.
