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File a Consumer Complaint

  How to Complain Effectively

  If you are considering filing a consumer complaint, we suggest you first review our       consumer complaint guide, called "How to Complain Effectively."  Make an attempt to       first settle your complaint directly.

  Online and Printable Consumer Complaints

 You can submit an online consumer complaint, which allows you to attach and   submit any supporting documents, such as contracts, advertisements, correspondence, proof of payment, etc.  You can also download a printable complaint form and mail it to the Consumer Protection Division.

Price-Gouging Complaints

During the COVID-19 pandemic or another disaster, you can submit an online complaint about price gouging. Please attach photos, receipts, advertisements or other supporting documents to the form. You can also download a printable complaint form and mail it to the Consumer Protection Division.

A disaster declaration triggers the state’s price-gouging rule, which forbids excessive prices for goods or services “needed by victims of disasters.” That includes water, food, medicines, sanitation supplies, utilities, and building materials. An excessive price is one “not justified by the seller’s actual costs of acquiring, producing, selling, transporting, and delivering the actual product sold, plus a reasonable profit.” 

The prohibition on charging excessive prices applies to all sellers of merchandise, which include but are not limited to brick and mortar stores, suppliers, internet stores, and sales on social media sites, for example, Craigslist, Facebook, and buy/sell online marketplaces. Sellers who accept excessive prices on online auction sites are not exempt from Iowa’s price-gouging law. 

For more information, see this Price-Gouging Fact Sheet.

To find out if a disaster declaration is in effect, see the Iowa Homeland Security page

Mortgage Complaints

For mortgage-related complaints, submit an online or printable mortgage complaint form. More information about mortgage complaints is available here.

Contact

Email

consumer@ag.iowa.gov

Phone

515-281-5926
888-777-4590 (outside of the Des Moines metro area)

Fax

515-281-6771

Mail

Office of the Attorney General of Iowa
Consumer Protection Division
Hoover State Office Building
1305 E. Walnut Street
Des Moines, Iowa 50319-0106

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