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Iowa Attorney General
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File a Consumer Complaint

How to Complain Effectively

If you are considering filing a consumer complaint, we suggest you first review our consumer complaint guide, called "How to Complain Effectively."  Make an attempt to first settle your complaint directly.

Online and Printable Consumer Complaints

You can submit an online consumer complaint, which allows you to attach and submit any supporting documents, such as contracts, advertisements, correspondence, proof of payment, etc.  You can also download a printable complaint form and mail it to the Consumer Protection Division.

Price-Gouging Complaints

During the COVID-19 pandemic or another disaster, you can submit an online complaint about price gouging. Please attach photos, receipts, advertisements or other supporting documents to the form.

A disaster declaration triggers the state’s price-gouging rule, which forbids excessive prices for goods or services “needed by victims of disasters.” That includes water, food, medicines, sanitation supplies, utilities, and building materials. An excessive price is one “not justified by the seller’s actual costs of acquiring, producing, selling, transporting, and delivering the actual product sold, plus a reasonable profit.” 

To find out if a disaster declaration is in effect, see the Iowa Homeland Security page

Mortgage Complaints

For mortgage-related complaints, submit an online or printable mortgage complaint form. More information about mortgage complaints is available here.

Contact

Email

consumer@ag.iowa.gov

Phone

515-281-5926
888-777-4590 (outside of the Des Moines metro area)

Fax

515-281-6771

Mail

Office of the Attorney General of Iowa
Consumer Protection Division
Hoover State Office Building
1305 E. Walnut Street
Des Moines, Iowa 50319-0106

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