Crypto ATM Reporting
Know the law. Choose the right reporting path. Understand what happens next.
Iowa’s Crypto ATM protections are designed to help consumers spot scams, understand their rights, and report concerns. This page also explains how compliance-related submissions are handled and where to find the full law FAQ.
Before You File
Start with the correct reporting path. Consumer scam complaints and operator or compliance filings are not handled the same way, and choosing the right option helps avoid delay.
Report a consumer crypto ATM scam
Use this option if you are a consumer, family member, or representative reporting suspected fraud, scam-related losses, suspicious instructions to use a crypto ATM, or concerns about a transaction.
Submit an operator or compliance filing
Use this option for compliance complaints, or other information related to legal requirements under Iowa’s Crypto ATM law. This path is separate from a standard consumer complaint.
Gather key details
Have names, dates, machine location, receipts, wallet information, screenshots, transaction records, and any messages that instructed someone to use the crypto ATM.
File promptly
Prompt reporting helps staff review the issue more effectively and may matter when timing affects next steps or possible relief.
Use the right form
The consumer complaint path and operator/compliance path are reviewed differently, so selecting the right form at the outset matters.
Submit a Compliance Filing and Know What Happens After You Submit
Important handling information should be visible before a submission is made, not only in the automated response afterward.
What happens after you submit
- Confirmation appears immediately. Users should be encouraged to print or save the confirmation for their records.
- A copy is sent to the submitter. The submitted information is typically emailed to the filer and may also be available as a PDF download.
- The information is reviewed. The Consumer Protection Division reviews the submission and may respond by e-mail, telephone, or postal mail.
- It is assigned for further review. A staff member reviews the filing and may request more information if needed.
Important things to know before submitting
- The Office of the Attorney General cannot serve as a private attorney for individual citizens.
- Contact a private attorney if you are seeking legal advice or personal representation.
- Most consumer complaints are public records under Iowa law unless protected by law as confidential.
- Copies of complaints may be sent to the person or business the complaint is directed against.
- Staff may contact the filer for additional information.
Know Your Rights Under Iowa’s Crypto ATM Law
The law includes transaction limits, fee limits, disclosure requirements, and other consumer protections. This section highlights the basics. The full legal FAQ is available on a separate page.
Operators may not accept or dispense more than this amount per consumer per calendar day at a kiosk.
Additional protections apply during a new consumer’s first 30 days with a particular operator.
Charges may not exceed the statutory fee limit set by Iowa law.
Required warnings, disclosures, and receipts
Iowa law requires operators to provide specific warnings, disclosures, receipts, and customer service information.
Need the full law details?
This page summarizes key protections and reporting options. For full legal questions, operator obligations, and expanded definitions, visit the complete law FAQ.
Frequently Asked Questions
These answers focus on filing, process, and what users should expect on this page. For the full legal FAQ, use the law FAQ page.
Yes. A confirmation should appear after submission, and a copy is typically emailed to the submitter. In many cases, the submission is also available as a PDF download.
The automated response says users should generally expect to hear from staff within 5 business days, though additional information may be requested.
Most consumer complaints are public records under Iowa law unless they contain information protected as confidential by law.
No. The Office of the Attorney General cannot serve as a private attorney for individual citizens.
Need Help?
Contact the Consumer Protection Division if you need assistance understanding which reporting path to use or have questions about crypto ATM scams.
Contact the Consumer Protection Division
Email: cryptoscam@ag.iowa.gov
Phone: 515-281-5926
Toll Free: 888-777-4590
Other help you may need
Depending on the situation, users may also wish to contact local law enforcement, financial institutions, or a private attorney for advice or individual representation.
