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Iowa Attorney General
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Public Service Manager 1 - Program Administrator Training, Outreach and Advocacy

Date Posted
May 12, 2020
Full Time
Salary Range
59,072 - 105,227

Job Details

The Iowa Attorney General's Office-Crime Victim Assistance Division (CVAD) is looking for a full time Program Administrator to oversee and lead our community training and outreach programs, as well as CVAD’s victim advocacy work. The Administrator will supervise staff of four individuals, manage seven programs, and will actively inform and bolster the work of all CVAD’s programs. The Administrator will develop, cultivate, and manage partner, provider and vendor relationships.

The mission of the Division is to advocate for the rights and the needs of crime victims and ensure that all victims and survivors will be treated with dignity and respect. Founded in 1989, CVAD provides services and assistance to victims of crime across Iowa.  CVAD administers programs that assist victims with the financial burden resulting from injuries of crime, that assist local crime victim service programs, and that assist the criminal justice system in holding individuals convicted of crimes, responsible for the effects of those crimes. The Training, Outreach and Advocacy Program advances the mission of the division by ensuring all victims and survivors, centering those living on the margins and often left behind, are aware of and have meaningful access to the resources that exist to support them and of their rights under Iowa law.

The Program Administrator, who will report directly to CVAD’s Division Chief, will be in charge of taking our seven programs to the next level of performance. Programs include:

  1. Human Trafficking coordination and services
  2. Training & Outreach (online victim assistance academy, victim advocacy/advocate certification, Victim Justice Symposium; CVAD programmatic training; webinars; social media platforms; website information, staff in-services, etc.)
  3. Registrant Watch (in collaboration with the Dept. of Public Safety-sex offender notification system)
  4. IowaVINE-Iowa Victim Information & Notification Everyday system
  5. Identity Theft Passport Program
  6. Safe At Home program (in collaboration with the Secretary of State's Office)
  7. Restitution Coordination

The Program Administrator will:

  • Oversee a budget of roughly $2 million to support all seven programs.
  • Ensure day-to-day program activities are carried out, including but not limited to; timelines, deadlines, programmatic goals, reporting criteria, legislative mandates and/or statutory requirements, strategic plans and contracts.
  • Directly supervise 4-5 staff ensuring programmatic goals and tasks are accomplished.
  • Conduct performance evaluations.
  • Train and provide leadership and guidance to ensure compliance with state and federal guidelines.
  • Design and implement policies, procedures and adhere to trauma informed best practices for each of the seven programs outlined above.
  • Identify, develop, and cultivate partnerships with community organizations, service providers and law enforcement to ensure our work reaches victims of crime
  • Supervise the execution of CVAD’s annual training plan, occasionally deliver trainings, and help oversee staff in-services, educating CVAD staff on promising practices, emerging issues and other topics affecting the victim service field.
  • Oversee Human Trafficking surcharge funds outlined in Iowa Code 911.2A. Facilitate grant allocation for this fund to victim service providers and/or Human Trafficking outreach and awareness. This includes developing the RFP and coordinating the grant application process, formal grant review, and dissemination of contracts, grant claim reimbursements and performance reporting.
  • Negotiate ongoing maintenance contracts with vendors of the statewide automated victim notification systems (IowaVINE & Registrant Watch). Oversee any system outages and system enhancements.
  • Prepare monthly program reports and updates and provide these to the CVAD Board, Division Director and Staff. Collect performance statistics for all programs and inform Division's annual report.
  • Work with Public Information Officer to promote programming on AGO website and social media, as well as any press releases or press events, keeping the public aware of resources & activities. Oversee statewide marketing of CVAD programming.
  • Participate in monthly financial, management and staff meetings to stay informed, to strategize and share vision for the future goals of CVAD and to help promote a healthy, team-oriented environment.





To be successful in this job, you will have the ability to advance an active and evolving vision of engaging, dynamic, impactful training, outreach, and advocacy. You will understand training delivery, respective to adult learning styles, technology developments, social media evolution and more. More specifically, you will have or be most or all of the following:

  • Project management skills: You are able to set goals and work plans, tracking progress and deliverables. You are organized and able to move forward various programs, projects and tasks at once.
  • Management experience: You have managed diverse staff and/or projects to ambitious goals. You can manage effectively upwards, sideways, diagonally and can work collaboratively. You are able to gain respect from your peers and team members and lead the program in a direction which advances the mission and vision of the division.
  • Strong communication skills: You communicate clearly and persuasively in writing (e.g. policy, grants, reports, promotional materials, etc.) and verbally (e.g. trainings, partner meetings, etc.). You are skilled at and comfortable with public speaking.
  • Relationship-orientation: You build trust quickly with services providers, partners, and heads of teams. You listen well, collaborate effectively, and invest in relationships with those whom you work and partner.
  • Initiative: You are a “go-getter.” You create opportunities with partners, find and secure new grants, and look for additional ways the team might provide services more effectively. When you hit a roadblock, you look for another way forward. You have a tremendous work ethic and are independently motivated to demonstrate successful outcomes in all endeavors.
  • Cultural competency: You have demonstrated success in ensuring more equitable and inclusive outcomes in your work. You understand the impact of systemic and implicit biases related to identity that can play out in services and communities. You’re able to surface and discuss equity issues, building trust across different identities.

Prior experience in victim services, training and/or outreach is preferred, but not a requirement. Successful candidates will have experience with MS Word programs, social media platforms, online learning systems, and/or LMS systems. Knowledge of databases or state and federal performance reporting systems and experience gathering and analyzing data will be beneficial. Some in-state and/or out-of-state travel will be required.

Required qualifications include graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations in the victim service, or other related field. Commensurate work experience is allowed.

Contact Information

Send resume and cover letter by May 31, 2020 to:

AG Human Resources
 Office of the Attorney General of Iowa
 1305 E. Walnut St.
 Des Moines, IA 50319

Or send via email to

CVAD is committed to the recruitment and full inclusion of qualified individuals. BIPOC, bi/multi-lingual, persons with disabilities and individuals from the Deaf or Hard of Hearing community are encouraged to apply. As part of our commitment, CVAD will ensure reasonable accommodations are provided during the application, interviewing and hiring processes. If you require reasonable accommodations to participate in any of these processes (such as ASL interpretation, language interpretation, etc.) please send your request to or call 515-281-5044. If hired, any reasonable accommodation needed to perform essential functions of the position will be provided. Requests for accommodations will not be taken into account when making hiring decisions.

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